TERMS & CONDITIONS

It has always been The Clothes Horse policy to treat our customers in exactly in the way we like to be treated ourselves. You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).

Data & Privacy

The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party. Payment information is processed by Paypal and your credit details will not be kept on our servers. Please see the Paypal website for their own privacy and security information.

Supply & Availability

All products for sale on this website are subject to availability & maybe withdrawn at any time.

Images used are for illustration only & although we endeavour to be as accurate as possible, products may differ slightly from the actual product supplied.

We reserve the right to refuse or cancel an order for goods if it has been listed at the incorrect price due to typographical error or a supplier increase beyond our control. If the cost of your order differs from the price quoted, we will contact you to request your instructions.

We endeavour to hold stocks of all our active products, however, we cannot be held responsible for compensating you for any other losses you may suffer if we do not supply the goods.

All prices shown on the website are inclusive of VAT at the current rate of 20% they are not subject to VAT.

Contact

We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered.

Guarantee

In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service. Should you have any issues, please do not hesitate to contact us and raise the matter for us to resolve. You should note that your statutory rights under the current consumer protection laws are not affected.

Under the Health & Safety Act 1972, all goods returned cannot be accepted unless clean & dry.

Complaints

We don't often get them! However, clearly we take any complaint very seriously and would expect to contact you almost immediately - but on holidays such as Christmas time there may be a short delay due to high order levels! Please see our contact page for details on how to contact us.

Business details

The Clothes Horse is registered in England & Wales with the company registration number 4870359, at the address above. VAT no. 485743408.