General These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.
These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.
Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
To order goods over the telephone or on our website, you must be at least 18 years of age. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).
Obviously you the customer recognise that we do rely on external postal services to perform the 'contract'.
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
Refunds will only be made for any items returned (at the customers expense) which are unused, along with the original packaging & labels, within 14 days. (This does not affect your statutory rights).
Please ensure all returns are packaged carefully to avoid damage and are fully insured against loss & damage.
Under the Health & Safety Act 1972, all goods returned cannot be accepted unless clean & dry
We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
Why you can feel secure shopping with us
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use PayPal which are an industry leader in secure internet transactions. PayPal are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
When registering or logging in to our checkout process, PayPal verifies that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits, the highest level commercially available.
PayPal stores your personal information and ensures that it's heavily guarded, both physically and electronically. To further safeguard your debit and credit card numbers and your bank account details, PayPal does not directly connect their firewall-protected servers to the internet. After more than a decade as a leader in online payments, PayPal deliver one of the most secure payment platforms in the world.